At Cuppify, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for more details on how we handle returns and refunds.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• You must request the refund within 14 days of receiving your order.
• The product must be in its original, unopened condition, with all packaging intact.
• If the product is used or opened, we may only offer a partial refund, depending on the circumstances.

2. How to Request a Refund

If you’d like to request a refund, please contact our customer support team at info@cuppify.online

Be sure to include:

• Your order number
• A description of the issue or reason for the refund request
• Photographic evidence if the product is damaged or defective

Once we receive your request, we’ll process it as quickly as possible. Our customer support team will guide you through the return process if applicable.

3. Processing Time

Refunds will be processed within 5-7 business days once your return is received and inspected. Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Products purchased after the 14-day return period
• Used, opened, or damaged products (unless defective)
• Gift cards or promotional items

5. Shipping Costs

Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged items).

6. Exchanges

If you would like to exchange a product, please follow the same return procedure and contact us for assistance. Depending on stock availability, we will assist you in exchanging the product for the desired item.

7. Contact Us

If you have any questions or concerns about our refund policy, please reach out to our customer support team at:

Cuppify
info@cuppify.online

Thank you for choosing Cuppify! We’re here to help ensure you’re fully satisfied with your experience.